ISO 20000 Consultant in UAE

ISO/IEC 20000-1:2018 Consultant In UAE for IT Service Management

The ISO/IEC 20000 IT Service Management System (ITSM) is the first worldwide quality standard specifically aimed at IT support and maintenance published by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC).

ISO 20000 is a framework to identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer. ISO 20000 introduces a service culture and provides the methodologies necessary to deliver services that meet defined business requirements and priorities in a manageable way. ISO 20000 provides the IT organization with a set of coherent service management processes and a quality management system to manage the full service lifecycle of an IT service from the end-user’s perspective.

This standard is now being adopted internationally and provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements.

How to hire ISO 20000 Consultant in UAE

ISO 20000 consultant in UAE is a qualified ITSMS lead auditor who will provide training, implementation, documentation, internal audit and certification audit assistance services for an effective & result oriented ISO/IEC 20000-1:2018 information technology service management system implementation. Organizations can contact ISO 20000 consultant in UAE by calling +971 505842597 or sending an email at

Consultant in UAE Dubai Abu Dhabi
Benefits of ISO/IEC 20000:2011 ITSM in UAE:
  • Cost reduction through increased productivity
  • Increases organizational efficiency and operational performance
  • Provides platform to organize current IT services
  • Better alignment between business objectives and IT
  • Reduces risks
  • Improves communication between business areas and IT
  • Provides assurance to stakeholders for the management of IT services
  • Helps align and integrate IT Services with overall business strategy
  • Compliance with legal, regulatory, and statutory requirements
  • Market differentiation due to positive influence on company prestige
  • Increases corporate image
  • Minimizes internal and external risks to service continuity
  • Provides a process for Information Technology Governance
Essentials of ISO/IEC 20000:2011 ITSM :
  • Requirements for a Management System
  • Planning and Implementation of Service Management
  • Planning New Services
  • Service Delivery Processes
  • Relationship Processes
  • Resolution Processes
  • Control Processes
  • Release Processes
ISO Consultant in UAE Dubai Abu Dhabi

Services from ISO 20000 consultant in UAE :

We offer comprehensive services that will help you achieve ISO 20000 ITSM certification. We provide assistance to:

  • Thoroughly review your organization’s existing IT service management programs and systems (gap analysis)
  • Identify risks and applicable laws and regulations
  • Establish IT service policy and objectives
  • Develop procedures and instructions
  • Identify documentation requirements
  • Train personnel
  • Implement new programs such as internal audit and management review
  • Help you seek certification for ISO 20000:2005 ITSM
In addition to consulting (online and onsite), we provide following training :
  • ISO 20000:2005 ITSM overview training
  • ISO 20000:2005 ITSM for the SME
  • Development of ITSM documentation
  • ITSM internal auditor training